Latest revision as of 16:23, 20 June 2025

Messaging System Overview

Vehrdict offers a secure messaging system that streamlines communication between providers, staff, and patients. Through the Messages tab and the Patient Portal, patients can directly engage with their healthcare team. Notifications for new messages are clearly shown in the Vehrdict interface to ensure timely, confidential communication.

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Internal Messaging

The internal messaging system allows secure communication among providers, staff, and transcriptionists. Messages are organized under different sub-menus in the Messages tab for easy access.

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Creating a Message

Go to the Messages section in the left-hand menu.
Click on Compose Mail.
Choose the recipient(s) from your contacts or user groups.
Type your message in the text field.
Click Send to deliver the message.

Messages sent internally are stored securely and timestamped for accurate tracking and auditing.

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User Inbox

The User Inbox acts as a personal internal mailbox for providers and staff, housing all messages exchanged within the Vehrdict platform.

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Patient Inbox

All messages sent by patients via the Patient Portal are routed to the Patient Inbox. This helps ensure that patient concerns are addressed promptly and efficiently.

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Chat Functionality

The Chat feature enables real-time messaging between users within Vehrdict. This is ideal for quick, internal communication between staff and clinicians.

**Internal Chat** – Quick messaging interface for instant communication.

Tip: Use chat for brief, time-sensitive exchanges. For structured or formal communication, use the Compose Mail feature.

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Reminders

The Reminders section helps track communication history with patients. It records the date and content of past interactions, allowing providers to:

Monitor patient follow-ups
Document outreach efforts
Ensure no critical messages go unanswered

Warning: Reminders are not sent to patients. They are internal tracking tools for your staff to follow up manually.

This log serves as an essential tool for maintaining continuity of care and staying organized.

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Summary

Vehrdict’s messaging system promotes efficient and secure communication among healthcare teams and patients. Its integrated inboxes, real-time chat, and reminder tracking help ensure that important messages are always delivered and followed up in a timely manner.

@@ Line 1: / Line 1: @@
+= Messaging System Overview =
-    <div class="container">
+'''Vehrdict''' offers a secure messaging system that streamlines communication between providers, staff, and patients. Through the '''Messages''' tab and the '''Patient Portal''', patients can directly engage with their healthcare team. Notifications for new messages are clearly shown in the Vehrdict interface to ensure timely, confidential communication.
-        <h1>Messaging</h1>
-        <p>Vehrdict offers a secure messaging system that streamlines communication between providers, staff, and patients. Through the <span class="highlight">Messages</span> tab and the <span class="highlight">Patient Portal</span>, patients can engage in direct communication with their healthcare team. Notifications of new messages are conveniently visible within Vehrdict's interface, ensuring that communication is both accessible and confidential.</p>
-        <div class="section">
-            <h2>Internal Messaging</h2>
-            <p>In Vehrdict, you can securely message other providers, staff, and transcriptionists using the internal messaging system. These features are conveniently categorized in the sub-menus in the <span class="highlight">Messages</span> tab.</p>
-            [[File:ComposeMail.jpg|800px]]
-        </div>
-        <div class="section">
-            <h2>Creating a Message</h2>
-            <p>To send a message, go to <span class="highlight">Messages</span> then click <span class="highlight">Compose Mail</span>. Choose who you would like to send the message to, type your message, then click <span class="highlight">Send</span> and the message will be delivered.</p>
-            [[File:ComposeMail NewMail2.jpg|800px]]
-        </div>
-        <div class="section">
+---
-            <h2>User Inbox</h2>
-            <p>The <span class="highlight">User Inbox</span> feature acts as a personal inbox for users, allowing providers and staff to receive and manage internal messages. It's a centralized location for all communication within the Vehrdict system specifically for the medical professional.</p>
-        </div>
-        <div class="section">
+== Internal Messaging ==
-            <h2>Patient Inbox</h2>
-            <p>Here, communication from patients is collected. This dedicated inbox ensures that patient queries are not missed and can be addressed promptly, helping to maintain patient engagement and satisfaction.</p>
-            [[File:PatientInbox.jpg|800px]]
-        </div>
-        <div class="section">
+The internal messaging system allows secure communication among providers, staff, and transcriptionists. Messages are organized under different sub-menus in the '''Messages''' tab for easy access.
-            <h2>Reminders</h2>
-            <p>The <span class="highlight">Reminders</span> tab is instrumental in keeping track of interactions with patients. It logs the date and content of the last communication, enabling providers to follow up as necessary and maintain continuous care.</p>
+---
-            [[File:Reminders.jpg|800px]]
-        </div>
+== Creating a Message ==
-    </div>
+# Go to the '''Messages''' section in the left-hand menu.
+# Click on '''Compose Mail'''.
+# Choose the recipient(s) from your contacts or user groups.
+# Type your message in the text field.
+# Click '''Send''' to deliver the message.
+Messages sent internally are stored securely and timestamped for accurate tracking and auditing.
+---
+== User Inbox ==
+The '''User Inbox''' acts as a personal internal mailbox for providers and staff, housing all messages exchanged within the Vehrdict platform.
+<div style="text-align:center; margin: 1em 0;">
+[[File:user_inbox_nx.jpg|thumb|center|600px|'''User Inbox''' – View and manage all internal messages between team members.]]
+</div>
+---
+== Patient Inbox ==
+All messages sent by patients via the Patient Portal are routed to the '''Patient Inbox'''. This helps ensure that patient concerns are addressed promptly and efficiently.
+<div style="text-align:center; margin: 1em 0;">
+[[File:patient_inbox_nx.jpg|thumb|center|600px|'''Patient Inbox''' – Central hub for messages received from patients.]]
+</div>
+---
+== Chat Functionality ==
+The '''Chat''' feature enables real-time messaging between users within Vehrdict. This is ideal for quick, internal communication between staff and clinicians.
+<div style="text-align:center; margin: 1em 0;">
+[[File:chat_nx.jpg|thumb|center|600px|'''Internal Chat''' – Quick messaging interface for instant communication.]]
+</div>
+{{Tip|Use chat for brief, time-sensitive exchanges. For structured or formal communication, use the Compose Mail feature.}}
+---
+== Reminders ==
+The '''Reminders''' section helps track communication history with patients. It records the date and content of past interactions, allowing providers to:
+* Monitor patient follow-ups
+* Document outreach efforts
+* Ensure no critical messages go unanswered
+{{Warning|Reminders are not sent to patients. They are internal tracking tools for your staff to follow up manually.}}
+This log serves as an essential tool for maintaining continuity of care and staying organized.
+---
+== Summary ==
+Vehrdict’s messaging system promotes efficient and secure communication among healthcare teams and patients. Its integrated inboxes, real-time chat, and reminder tracking help ensure that important messages are always delivered and followed up in a timely manner.